Ivy Hospitality Group operates Chalet Ivy, a cozy boutique hotel situated in the heart of Hirafu, Hokkaido with the backdrop of the astonishing Mount Yotei. We are looking to expand our team, and look forward to your application as your new career in Hokkaido awaits!
The Front Office Manager is a "Permanent Employee" and oversees the scheduling of room bookings and guest support staff to ensure impeccably high customer satisfaction for our guests.
・Organize excellent services to ensure customer satisfaction
・Responsible for check-in and check-out operations by staff
・Responsible for concierge, butler, reservation, PBX, and doorman staff
・Performing duties in a friendly and efficient manner
・Cooperate with all staff professionally
・Perform other duties as requested by management
・Managerial experience (in the hotel / hospitality / service industry is preferred)
・Attention to detail with the ability to multi-task
・Experience with OPERA (PMS) and MS office software
・Knowledge of Online Travel Agency (OTA) booking and systems
・Chinese or Korean language ability is a plus
・Holidays: 105 days a year of paid holiday
・Salary Increase: Once per year based on performance
・Bonus: Once per year depending on your performance
・Social insurance (Medical, Pension, Employment Insurance)
・Transportation Allowance provided
・Staff meals are provided
・Relocation fee (We can assist you to move to Hokkaido)
・Housing in the company condominium is negotiable (please inquire!)
If you believe you can manage a team to ensure the smooth operations of Chalet Ivy's front office needs, we would love to hear from you!
Please apply today!
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