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カスタマーサービス ゲスト・スペシャリスト (expired)

Booking.com

Booking.com

Job ID
133832
Location
Shinagawa-ku, Tokyo
Post date
Jul 23, 2019
Industry
Tourism / Travel / Hospitality
Function
Other Hospitality, Hotel, Restaurant, Tourism
Work Type
Contract / Entry Level
Salary
¥4.0M ~ ¥4.5M / Year

Requirements

  • Japanese: Fluent
  • English: Fluent
  • Must currently reside in Japan

Description

What you’ll be doing:

■ Liaising between guests and partners to resolve medium to high complexity issues via phone and email on various topics such as: modifications, cancellations or confirmation of reservations, special requests, easy level of complaints, etc.
■ Providing accurate, valid, and complete information by using the right tools, methods, and processes.
■ Ensuring a high level of customer service and a positive guest experience
■ Supporting your colleagues with peer learning, and being open to feedback from others
■ Positively participating in company events, and in weekly team meetings
■ Taking part in new projects and tests that we may need your help with
■ Promoting the Booking.com culture


You’ll need:

■ Fluency in English and Japanese
■ An affinity for offering excellent customer service
■ Ability to adapt and work well under pressure in a fast-paced environment
■ Ability to take ownership and solve problems
■ Positive and resilient attitude
■ Great teamwork skills
■ Eligibility to work in Japan


【仕事内容】

■ ゲストやパートナーの電話・メールの問い合わせ対応(旅行のアドバイス、予約の変更、キャンセルなど、基本的な問い合わせに対応します)
■ 高レベルのカスタマーサービスと良好なパートナーエクスペリエンスを提供
■ 的確なツール、方法、プロセスを用いて、正確で完全な情報を提供
■ 会社のイベントへの参加、毎週のミーティングへの出席
■ 新しいプロジェクト等への参加
■ Booking.comの企業文化の宣伝


【応募資格】

■ 日本語(流暢レベル)および英語(ビジネスレベル)のスキル
■ カスタマーサービスとして親しみのある対応ができる方
■ 急速に変化する環境に適応でき、プレッシャーに強い方
■ 責任感があり、問題解決能力に長けている方
■ ポジティブで快活な方
■ チームワークを大切にできる方

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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