Salesforce Administrator (expired)

Position Overview

We are seeking an experienced Salesforce Administrator with demonstrated success managing Salesforce across different business units to achieve greater efficiency and impact. The Salesforce Administrator will develop and administer Salesforce, train and support staff at all levels, and provide ongoing systems maintenance, upkeep and security. The successful candidate will oversee the effective use of Salesforce. This position requires a strong team player personality and ability to work independently as well as across departments and teams.

Responsibilities

Management, Administration and Security

• Oversee day-to-day activities and operations of a complex, highly customized Salesforce system used primarily for Intellectual Property purposes.
• Manage and participate in projects to improve the company’s use of Salesforce, including working with staff to implement enhancements to the system.
• Define organization-wide and departmental-specific user needs, and work with internal customers to deliver custom solutions.
• Build custom reports and dashboards to share data across departments, teams and the organization; ensure user-friendly data-to-action decision-making.
• Receive, analyze, and evaluate change requests from users to determine organization wide impacts (accounts, security profiles, approvals, etc.)
• Integrate Salesforce with other applications, such as email system(s); Setup, prioritize, and/or manage data transfers and integration between Salesforce and other database systems to optimize information sharing and efficiency.
• Create and maintain user manuals or guides, or adopt other methods to support users.
• Understand user requirements and make configuration related changes in the application, including: adding new fields; editing page layouts; creating list views, reports and dashboards, workflow and validation rules, etc…
• Analyze Salesforce data and recommend changes in practice to ensure the appropriate use of Salesforce as well as to improve organizational efficiency.
• Develop best practices and protocols on data collection, reporting processes, and workflows within Salesforce.
• Identify and leverage built-in functionality, apps, and/or custom objects to solve business problems.
• Research and stay current on Salesforce connectors and apps; manage Salesforce add-ons and the relationships with those vendors. Check other solutions out there is order to mimic or integrate new ideas.
• Provide change management across the organization as systems and processes evolve; lead trainings and document changes.
• Manage user roles, security, profiles, workflow rules, and other configuration options.

Training and Support

• Develop and ensure data-entry standards and assist staff in entering and/or maintaining clean data.
• Update and train staff on new Salesforce functionalities, configurations and system related processes.
• Collaborate with staff to ensure data integrity, identify improvements, and create processes that meet user workflow and reporting needs in Salesforce.
• Enhance the Salesforce user experience through process design, configuration training and documentation of processes and best practices.
• Provide prompt and friendly support to users; trouble shoot and resolve issues as necessary.
The ideal candidate will have:
• Experience administering, configuring and customizing Salesforce in a nonprofit or foundation, or similar environment, such as one with different and complex uses of Salesforce.
• Experience setting up workflows with Salesforce and other internal databases.
• Proficiency with Salesforce Automation Tools, and Excel spreadsheets; or other similar database system(s).
• Ability to work with and problem solve across multiple stakeholders or departments.
• Strong technical, analytical and project management skills.
• High-quality written and verbal communication in English and ability to translate technology to users or non-technical people.
• Able to work independently as well as across departments and teams.
• Collaborative, flexible style, inclusive learning orientation and team focus.
• Ability to effectively interact and work with diverse personalities and cultures.
• Strong problem-solving skills, a willingness to take risks and ability to address complex issues creatively and effectively.
• Salesforce Development and Administrator certifications preferred but not necessarily required.

Requirements:

• Typically has a University Degree or relevant experience preferred.
• Excellent English skills.
• Must have own laptop.
• Must have a work permit to work in Japan. Sponsorship available later on.