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IT Manager (expired)

J&F PLAZA Inc. - 株式会社ジャフプラザ
Job ID
Post date
Feb 4, 2019
Information Technology
Project Manager, Project Leader
Work Type
Full Time / Manager (Manager/Supervisor of Staff)
¥500,000 ~ ¥900,000 / Month
  • Negotiable


  • English: Business level
  • Japanese: Conversational
  • Must currently reside in Japan
  • Visa sponsorship available




· 重大障害発生時のエスカレーション管理
· 重大障害発生後の社内のシニアカスタマーに対する報告
· 原因究明及び修正適用の管理
· 高度なレベルのサポートエンジニアの採用、トレーニング及びチームの拡大
· リモートスタッフのマネジメント及びシフト管理
· ITプロジェクトチーム、フィールドサポートチームとの協業
· グローバルリモートサポートチームとの協業
· IT組織の運営・拡張
· グローバルプロジェクト・イニシアティブのリード

Job Description

Operations Technologies group is seeking an IT Manager who could lead a team of remote support service. This team support IT system which is mandatory to keep providing delivery service at high quality and speed for our customers while rapidly growing. Work closely with the local staffs at the fulfillment center, global team of development and engineering in order to make the problem as quickly as possible. As a rep of IT support team, explain the detail of problem, root cause and corrective actions for the internal senior customers each time after high severity event happens. The manager also work with the global remote support team and leverage global processes and technologies wherever possible.
In addition to the day to day problem resolution support, the team is responsible to remotely build systems as a part of major IT projects including new site launches. The manager will work with the other internal IT team to get the projects successful.
Managing team staffs who the FCs spread out in Japan, and hiring and developing highly technical staffs as we grow are also important role of this position.
In addition to the above, this position is a member of IT leadership team in Operations Technology IT Japan, so expected to contribute on managing and expanding JP IT organization. Also your will be expected to lead global projects and initiatives.

· Escalation Management at high severity incidents.
· Problem report for internal senior customers.
· Managing root cause analysis and corrective actions.
· Hiring and developing highly technical staffs and expand the team as required
· People management for remote staff and work shift management.
· Collaboration with IT project team, field support team and global remote support team.
· Manage and expand JP IT organization
· Lead global projects and initiatives

· 5年以上テクニカルチームのマネジメント経験
· 3年以上のミッションクリティカルシステムのサポート経験
· システムサポートに必要なアプリケーション、OS、ネットワーク等に関する知識及び理解能力
· 大学卒業または同等レベルの学歴
· ITインフラの運用、ITサービスマネジメントやITビジネス運用等の経験
· ビジネスレベルの日本語能力
· ネイティブレベルの英語能力(TOEIC: 800+)
· 全体の4割ぐらいのトラベルできる方

· 5+ years’ experience managing technical teams.
· 3+ years’ experience supporting mission critical systems.
· A Bachelor’s Degree from an accredited university.
· Previous IT Infrastructure Operations, IT Service Management or IT Business Operations experience.
· Business level of Japanese Language
· Native level of English Language
· Ability to travel up to 40%

· 5年以上のITマネジャーのマネジメントの経験がある
· 急成長する環境における顧客向けITサポートの提供及びトラブル対応の経験
· 生産的かつ優秀なITサポートチームを構築した経験
· スピードの速い環境下で複数の高い重要度のタスクをこなせる能力
· エンジニアリング、プログラムマネジメント、オペレーションやシニアリーダシップチーム等と協業できる高い対人対応能力
· 確かなデータを使用して仮説や意見を裏付けることができる解析能力

· 5+ years’ experience managing managers.
· Success delivering customer facing IT support services in a high-growth environment, and solving ambiguous customer-focused problem.
· Strong track record of building productive and successful IT support teams and developing talent.
· Proven ability to juggle multiple, competing priorities simultaneously and make things happen in a fast-paced, dynamic environment.
· Excellent interpersonal skills; ability to work successfully with teams across the organization, including Engineering, Program Management, Operations, and Senior Leadership.
· Proficient verbal and written communication skills.
· Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and opinions.

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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