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【勤務地:マレーシア】 カスタマーサポート Japanese Speaking Customer Support (based in Malaysia) (expired)

SELLBYTEL Services Malaysia Sdn Bhd

SELLBYTEL Services Malaysia Sdn Bhd

Job ID
121811
Location
クアラルンプール Kuala Lumpur , Malaysia
Post date
Jul 20, 2017
Industry
Information Technology
Function
Telemarketing, Call Center Sales
Work Type
Full Time / Experienced (Non-Manager)
Salary
Amount not specified
  • Negotiable

Requirements

  • English: Conversational (preferred)
  • Japanese: Native level (preferred)
  • Visa sponsorship available

Description

カスタマーサポート(日本市場)

ベネフィット

- 海外勤務
- 2週間のトレーニング
- コーチングとサポートの継続
- 食事を提供 (一日に一食)
- 国際的な環境
- 社員、友人、家族向けの楽しいイベント
- 友人紹介制度

仕事内容

- お客様向けのお電話、Eメールでのサポート
- ソフトウェアやハードウェアの問題に対しての対応業務など
- 問題が発生した場合の解決対応
- 提供したサービスのフォローアップなど

求める人物像

- 未経験歓迎
- 日常会話以上の英語力優遇(日本語を主に使うお仕事、日本語+英語のお仕事がございます)
- カスタマーサポート経験者
- パソコン能力必須

Customer Support (Support Japanese Market)

What you be doing:

This role is responsible for handling customer inquiries to the Customer Support Centre including contacts requiring product features & functionality information, technical knowledge and interpersonal skills to assist, diagnose and resolve issues and questions.

- Answer customer support calls, document relevant case information
- Ensure excellent customer satisfaction
- Ability to assist users with Pre-Sales, Order Processing, General Inquiries and technical issues via phone/email/chat (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback

What we need from you:

- Experience in customer support will be added advantage
- Excellent written and verbal communication skills in Japanese

Part of the benefits (depend on position level):

- Work permit will be provided
- 2 weeks training
- Permanent role
- 1 free meal per day
- Annual leave: 14 days
- Medical & Hospitalization Leave
- Medical Coverage/ Reimbursement
- Marriage / Compassionate Leave
- Maternity / Paternity Leave
- Employee Referral Program

Last modified on August 21, 2017

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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