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【日本語・英語】グローバル・カスタマーサポート Global Customer Support (Eng&Jap) (expired)

Job ID
品川区, Tokyo, Japan
Post date
May 1, 2023
Telemarketing, Call Center Sales
Work Type
Full Time / Experienced (Non-Manager)
¥250,000 ~ ¥350,000 / Month
  • Negotiable


  • English: Business level (preferred)
  • Japanese: Fluent (preferred)
  • Must currently reside in Japan
  • 日本での社会人経験2~3年
  • Visa sponsorship available


- English Below -






【休日】週休2日制  (土・日・祝・年末年始・GWなども含む勤務週5日シフト制勤務)

【Job description】
This position will be in charge of ensuring the successful expansion to the Japanese market of a foreign capital company with a worldwide reach.

■Specific tasks
The main task is to respond to client inquiries currently using the company's service (via mail, phone and live chat. Communication with clients is mainly in Japanese. Internal manuals, etc. are in English).
Other than that, respond to client’s requests for short-time or long-time projects, as well as actively communicate with them to find the best solutions to meet their needs.

■Needed skills
・2-3 years of experience working in Japan or working using both Japanese and English.
 Experience writing/sending business emails in Japanese.
・Japanese level: Business level-native level.
*People that can read, write and make phone calls in clear, concise and fluent Japanese.
・English level: Business level (TOEIC 800 points or above) or similar skill level (currently using English at work, etc.)
・Basic PC skills, IT literacy
- Touch typing, business mails, Excel (usage of Functions), PPT, Word
- Being able to look up unknown information and apply new knowledge, internet literacy
* Many IT tools are used for this job
- Chat communication using Slack, Skype, etc.

■Desired Experience
- Data analysis and numerical management
- B2B correspondence (live, mail, phone, etc.)
- Team management or trainer experience

【Working hours and holidays】
09:00~18:00、10:00~19:00、11:00~20:00、12:00~21:00(8 actual work hours)
* Shift based system, including Saturday, Sunday, Holidays, New Year’s Holidays, Golden week, etc.

【Days off】
2 days per week (Shift based system, including Saturday, Sunday, Holidays, New Year’s Holidays, Golden week, etc.)

Last modified on June 1, 2023

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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