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[Urgent] Japanese Customer Support Agent (Remote Work) カスタマーサポート リモートワーク (expired)



Job ID
Nationwide, Japan
Post date
Nov 12, 2021
Service Industry
Other IT, Internet, Telecommunication
Work Type
Full Time / Entry Level
Remote work
Amount not specified


  • English: Fluent (preferred)
  • Japanese: Fluent (preferred)


Let’s start by saying this: forget everything you know about Customer Support. At 5CA we like to do everything a little bit differently. A little bit geekier. A little bit more our own way. Can you help us provide our clients with the best customer support they have ever seen?

We offer:

* A $750 USD sign-on bonus for you, if you join us by the November 23rd!
* A place in a fast-growing company with ambitious A-level clients.
* A casual and highly international environment where you’ll work with people from over 40 different nationalities
* Flexibility; working remotely means being able to work from anywhere in the world
* No time wasted commuting between home and work
* Access to top-notch tools, training, and colleagues

You will join a fresh team from the beginning. In this position, you will be tasked with providing support via e-mail, chat and social media, and possibly by phone.

Before you even start, we will make sure that you get a complete, and detailed training, to prepare you for your new position. After that, you’ll have your Operations Manager to facilitate you in your function, and your Team Lead will be there to make sure you are comfortable and happy in your job.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.

Job requirements
* You know fluent Japanese (no certificates required)
* You know English at a B2 level (no certificates required)

PC requirements:

* An internet speed minimum of 1.0 Mb/s download and 0,5 Mb/s upload internationally.
* A minimum of 4 GB RAM memory
* Your computer should run at least a 64-bit version of Windows 8 or newer, or a recently released version of macOS
* An i3 processor dual-core (2,4 GHz or faster), or better/ similar, max. 3 years old.
* A smartphone capable of two-factor authentication that runs at least:
** Android 4.4 or newer
** Apple iOS 10.0 or newer

Last modified on December 14, 2021

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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