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Store Concierge (expired)

Carolina Herrera - キャロライナ・ヘレラ

Carolina Herrera - キャロライナ・ヘレラ

Job ID
Ginza, Tokyo
Post date
Jan 25, 2014
Clothing / Garment / Textile / Fashion
Work Type
Full Time / Entry Level
Amount not specified
  • Negotiable
  • Dependant on Experience


  • Japanese: Native level
  • English: Fluent


STL Group (CH CAROLINA HERRERA) focuses its business in the distribution of garments and accessories of the label “CH Carolina Herrera” around the world. The trademark “CH Carolina Herrera” names the Carolina Herrera ready to wear line, which may be defined as modern, cosmopolitan and smart, and includes garments and accessories for both men and women.

Carolina Herrera is currently looking for a concierge for their new Flagship store in Ginza, the successful applicant will have the chance to develop and grow within this internationally recognized signature fashion collection as it launches in Japan

General Description:

Summary of Role:
This individual will ensure that customers receive an unsurpassed shopping experience. The Store Concierge is responsible for ensuring customers have a positive experience within the store and directing customers to the appropriate service area to meet their needs. The customer service that is offered in the Carolina Herrera will have a direct impact on the performance and overall sales of the store.

This role will require strong communication and listening skills. The Store Concierge will have initial contact with customers and provide the first impression. Any needs and inquiries will have to be handled in an appropriate, positive manner, as this is a part of the overall customer experience. The Store Concierge will ensure the customer’s needs are met and they are satisfied with their experience within Carolina Herrera.

Core Responsibilities:
- Greeting and Directing Customers
- Welcomes and greets customers as they walk in the store
- Communicates with customers to determine their needs and wants
- Answers customer’s initial questions

Customer Satisfaction
- Ensures that customers needs and wants are met before they leave the store
- Builds and maintains relationships with customers

Customer Inquiries
- Responds to customer inquiries, problems, and complaints and refers them to the Store manager
- Refers any unresolved customer grievances to the Store manager


1. Passionate for fashion
2. No Experience Required
3. English fluent.


Working hours: 40 hours per week.
Contract: Permanent with 3 months on probation period.
Salary: Fixed salary


The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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