We are recruiting passionate online Gamers with excellent communication skills for our Customer Support Team!
As a part of Digital Hearts Customer Support, you can dedicate your game knowledge and expertise towards helping players, creating solutions for the latest issues and ensuring the highest quality experience for each player.
・Helping players with issues encountered during their play experience
・Review customers' (players') inquiries, using FAQs, and resolving them within the predetermined time-frame.
・Analyzing common issues and sharing them with team members to strengthen the framework for future cases.
・Working together as a team to meet the needs of each player.
・Creating the best experience possible for players by focusing on each player's unique situation.
・Expanding knowledge and skills of required games through on-the-job experience to better serve players.
※Response to players’ inquiries will generally be through email and an online chat system.
Document Screening→ Interview(Held in Japanese)→Unofficial Offer
※This entire process will take a minimum of 1 week
・Experience and familiarity with gaming.
・Native English or Chinese (繫体字) speaker.
・Fluency in Japanese (JLPT N2 equivalent or higher).
Communication within the Team will be in Japanese
・Excellent communication skills.
・Office software skills.
・Strong sense of responsibility and work ethic.
・Valid work visa
・Working experience in Customer Support
・Interest in Japanese culture (games, manga, anime, etc).
・Writing and reading skills of Japanese (equivalent to JLPT N1)
・Ability to communicate through Japanese business emails.
Business days, 8 hrs work, 1 hr break (9:30 to 18:30 )
Hourly Wage, from 1,200~ JPY/h. (full-time advancement available depending on experience and performance)
- Commuting expenses provided (up to 1,000 JPY per day, offsite assignments fully covered)
*This is a full-time position, contracted for 3 months with the possibility of extension
** This position requires work visa valid in Japan; Tourist/Temporary Visitor, Trainee, Instructor, Student and those that are restricted to a specific activity are not eligible.
Please consult for more information.
***Visa Sponsorship decided upon consultation.
We look forward to your application.
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