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IT Support Technician

Skye Cloud

Skye Cloud

职位编号
136071
地点
东京都
发布日期
2020年1月15日
行业
信息技术/IT
职务
应用程序开发, 网络/服务器开发/管理, 数据库设计/开发, 通信基础设施/开发, 控制/嵌入式软件开发, 项目经理、项目负责人, 信息技术顾问, 软件工程师、程序员, 其他信息技术、互联网、电信
工作类型
合同 / 应届毕业生
工资
¥3.0M ~ ¥3.0M/年

职位要求

  • 英语: 熟练(商务交流)
  • 日语: 熟练(商务交流)
  • 目前必须住在日本

描述

Skye Cloud is currently recruiting for IT support Technicians to work at our prestigious client Mars (the candy manufacturer) in the heart of Tokyo.

The IT Support team delivers solutions to business requirements in a changing technological landscape.
With our customers relying on our knowledge & expertise within IT Services, our IT Support Engineers help to make the complex simple, as we become one of the worlds technology industry’s success stories. We’re growing fast and building an exciting future.
The IT Support Engineer is tasked with providing optimal value to our business by providing on site or remote IT support.

IT Support Engineer
providing first and second line support to end-users and customers.
Troubleshooting and resolving front line issues and queries.
Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary.
Ensuring timely resolution of requests in line with Service Level Agreements (SLA) Creating / updating training material, quick tip sheets and other documentation.

What you will be good at

As an IT Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems. (But entry-level applications are also welcome!)
Some knowledge of enterprise-level IT systems and services.
Experience in co-ordination of issue resolution to agreed service levels and targets.
The ability to self-organise and prioritise workload.

What we would like you to have

Previous experience in a similar customer facing role.
Experience using ticketing and CRM systems is preferred, but not necessary.
A natural interest in putting forwards new ideas to improve processes.
A desire to develop your career at pace, and the commitment to excellence that this requires.

Please apply today!

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