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IT Support Technician

Skye Cloud

Skye Cloud

求人ID
136071
勤務地
東京都
掲載日
2020年1月15日
業種
IT / ハイテク
職種
アプリケーション開発, ネットワーク・サーバ運用・保守, データベース設計・構築, 通信インフラ設計・構築, 制御・組み込みソフト設計, プロジェクトマネージャー, ITコンサルタント, ソフトウェアエンジニア、プログラマー, その他IT、インターネット、通信
雇用形態
契約社員 / 新卒・第二新卒
給料
年収 300万円 ~ 300万円

応募条件

  • 英語: 上級(ビジネス会話レベル)
  • 日本語: 上級(ビジネス会話レベル)
  • 現在日本在住の方に限ります

説明

Skye Cloud is currently recruiting for IT support Technicians to work at our prestigious client Mars (the candy manufacturer) in the heart of Tokyo.

The IT Support team delivers solutions to business requirements in a changing technological landscape.
With our customers relying on our knowledge & expertise within IT Services, our IT Support Engineers help to make the complex simple, as we become one of the worlds technology industry’s success stories. We’re growing fast and building an exciting future.
The IT Support Engineer is tasked with providing optimal value to our business by providing on site or remote IT support.

IT Support Engineer
providing first and second line support to end-users and customers.
Troubleshooting and resolving front line issues and queries.
Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary.
Ensuring timely resolution of requests in line with Service Level Agreements (SLA) Creating / updating training material, quick tip sheets and other documentation.

What you will be good at

As an IT Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems. (But entry-level applications are also welcome!)
Some knowledge of enterprise-level IT systems and services.
Experience in co-ordination of issue resolution to agreed service levels and targets.
The ability to self-organise and prioritise workload.

What we would like you to have

Previous experience in a similar customer facing role.
Experience using ticketing and CRM systems is preferred, but not necessary.
A natural interest in putting forwards new ideas to improve processes.
A desire to develop your career at pace, and the commitment to excellence that this requires.

Please apply today!

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