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IT Support Technician

Skye Cloud

Skye Cloud

Job ID
136071
Location
Tokyo
Post date
Jan 15, 2020
Industry
Information Technology
Function
Application Development, Network / Server Development / Management, Database Design / Development, Communication Infrastructure / Development, Control / Embedded Software Development, Project Manager, Project Leader, IT Consultant, Software Engineer, Programmer, Other IT, Internet, Telecommunication
Work Type
Contract / Entry Level
Salary
¥3.0M ~ ¥3.0M / Year

Requirements

  • English: Business level
  • Japanese: Business level
  • Must currently reside in Japan

Description

Skye Cloud is currently recruiting for IT support Technicians to work at our prestigious client Mars (the candy manufacturer) in the heart of Tokyo.

The IT Support team delivers solutions to business requirements in a changing technological landscape.
With our customers relying on our knowledge & expertise within IT Services, our IT Support Engineers help to make the complex simple, as we become one of the worlds technology industry’s success stories. We’re growing fast and building an exciting future.
The IT Support Engineer is tasked with providing optimal value to our business by providing on site or remote IT support.

IT Support Engineer
providing first and second line support to end-users and customers.
Troubleshooting and resolving front line issues and queries.
Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary.
Ensuring timely resolution of requests in line with Service Level Agreements (SLA) Creating / updating training material, quick tip sheets and other documentation.

What you will be good at

As an IT Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems. (But entry-level applications are also welcome!)
Some knowledge of enterprise-level IT systems and services.
Experience in co-ordination of issue resolution to agreed service levels and targets.
The ability to self-organise and prioritise workload.

What we would like you to have

Previous experience in a similar customer facing role.
Experience using ticketing and CRM systems is preferred, but not necessary.
A natural interest in putting forwards new ideas to improve processes.
A desire to develop your career at pace, and the commitment to excellence that this requires.

Please apply today!

The above information is a public job ad. This job ad is neither an offer nor a contract.

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