The CSR serves customers by providing product and service information; resolving product and service problems.
DUTIES AND RESPONSIBILITIES
The CSR has the following tasks:
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Searches internal documentation and consult colleagues to answer customer’s questions and/or problems
- Provides support by email, chat and/or phone (as requested by the project)
- Ensures quality of his/her answer by proofreading his messages
- Escalate questions and comments when answer is not listed
- Prepares daily activities report
- Collect information about the product and escalate it to the developer
- Attends meeting with client if needed
- Assists team members to find answer
- Helps forming new agent if requested
- Works with QA Specialist to improve quality of services and products
- Japanese to English translation and English to Japanese Translation
QUALIFICATIONS
- Interest in video game
- PC Skill
- Excellent linguistic skills in English
- JLPT N2/JLPT N3
CONTRACT TYPE: Fixed Term Contract
WORKING HOURS: 10 AM - 7 PM ( 8 Hrs work per a day)
WORKING DAYS: 5 Days per week
Last modified on 2019年9月2日
以上信息为公开的招聘广告。该职位广告既不是录用通知也不是入职合同。
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