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Customer Service / Sales Consultant to work in Ireland (expired)

National Pen

National Pen

Job ID
Post date
Jul 11, 2018
Advertising / PR / Marketing
Telemarketing, Call Center Sales
Work Type
Full Time / Experienced (Non-Manager)
Amount not specified
  • Negotiable
  • Negotiable, depending on experience


  • English: Business level
  • Japanese: Business level
  • 1 year experience in Customer Service and Sales in Retail, Hospitality & Tourism or Call Center industry
  • I have a Japanese or European Passport with validity greater than 12 months to process the work permits.
  • I am a Japanese or a European National so the company can process the work permits.


Have you thought about gaining experience in Ireland? Now is the time!

We offer hiring package, will pay for your flights, offer accommodation and pay for your 2-year work permit.

<Overview of Role:>

We are looking for people who are motivated and driven to be our Brand Ambassador to manage our International Accounts to assist National Pen's existing customers through outbound telephone calling--No cold calling required. Our aim is to build a long-term customer relationship that will benefit our Customer Services Consultants and our company. This important position requires to work a night shift, shifts are from Sunday to Thursday night, 4 nights per week, 39.5 hours in total.

What we give you: (If there’s something important to you that’s not on this list, talk to us! :)
- Attractive relocation package
- Excellent salary - great work is rewarded!
- Paid holidays
- Bonus
- First-day induction
- Two weeks paid training
- Continuous coaching and mentoring
- Career development program
- Free parking for your car and bike!
- Subsidized canteen
- Discounted gym membership
- Vouchers
- Staff discount
- Orientation Assistance including Accommodation assistance, revenue, bank account set up
- Multicultural environment
- Sports and Social club
- Weekly payroll
- Fun events for employees, friends, and family!
- Amazing employee referral program so you can bring your friends

<What you will do:>
- Calling existing customers generating increased sales (No cold calling)
- Manage a database of unassigned accounts with associated Sales Revenue and Key Performance targets
- Ensure the customer’s issues are dealt with in an efficient manner, informing the customer of any new products
- Verifying the order and customer details online
- Achieve weekly individual sales targets
- Attend weekly team catch up meetings
- Maintain up-to-date knowledge of our products and processes
- Receive on-going training, support, and coaching from your supervisor
- Any other duties/projects as directed by Senior Management

<What we need from you:>
- 1-year experience in Customer Service and Sales in Retail, Hospitality & Tourism or Call Center industry
- Experience working with European culture and mindset

- Passionate about deserving customer service and customer expectation
- Excellent communication and negotiation skills
- Have the ability to maintain professionalism under pressure
- An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills
- Excellent PC skills essential
- Highly organised with a strong attention to detail
- Self-motivated and goal oriented
- Be a team player
- Knowledge of additional languages is beneficial


カスタマーサービス / セールスコンサルタント(日本市場)





- 海外勤務
- 仕事に見合うお給与
- 有給

- ボーナス
- 初日のガイダンス
- 2週間のトレーニング
- コーチングとサポートの継続
- キャリア育成プログラム
- 駐車場と駐輪場の無料利用
- 食堂利用の補助金
- ジム会員の割引
- クーポン
- その他社員割引
- 住居サポートのオリエンテーション、銀行口座の設定のサポート
- 国際的な環境
- スポーツとソーシャルクラブ
- 週間給与
- 社員、友人、家族向けの楽しいイベント
- 友人紹介制度


- 既存客に電話(コールドコールなし)
- 営業成果につながるアカウントの管理
- 丁寧なマナーで顧客の満足につながる問題解決、新しいサービスのご案内
- オンライン上でオーダーを確認
- 毎週の個人営業ターゲットの達成
- 毎週チームミーティングの参加
- 商品の最新の情報を把握
- トレーニングへの参加
- シニアマネージメント率いるプロジェクトへの参加


- 小売、ホスピタリティー&旅行業界、コールセンター、もしくはこれらに近い業界における1年以上の営業、カスタマーサービス経験

- ヨーロッパと関わる仕事経験、またはヨーロッパ文化や仕事のやり方に精通している

- カスタマーを満足させ、カスタマーサービスが好きな方

- コミュニケーション能力が高く交渉能力がある

- プレッシャーを感じながらもプロフェッショナルな仕事ができる

- パソコン能力必須

- 細かい作業ができ整理整頓ができる

- 自発的で、ゴール設定できる

- チームプレーヤーである

- 他言語が話せると優遇

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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