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Telephone Operator (International Hotel) (expired)

Company
株式会社 Gratitude Factory (グラティテュード ファクトリー)
Job ID
121435
Location
Tokyo, Japan
Post date
Mar 30, 2018
Industry
Telecommunication
Function
Telemarketing, Call Center Sales
Work Type
Full Time / Entry Level
Salary
¥180,000 ~ ¥200,000 / Month
  • Negotiable

Requirements

  • English: Fluent (preferred)
  • Japanese: Fluent (preferred)
  • Must currently reside in Japan

Description

A Telephone Operator is responsible for all communication, in – going and out- going thus maintaining the hotel image and Ensure proper functioning of telephone equipments in the hotel at all times and to implement correct telephone operating procedures.

Job Description

>Courteously receive and properly route incoming calls
>Take down and relay messages
>If electronic system is down, to record all-chargeable calls and post them on the guest’s invoice
>Record and give wake-up calls
>Project a good image of the hotel by establishing good P.R through the telephone
>Assist guests when necessary e.g. calling for doctor, obtaining the telephone number etc.
>Knows and use correct front office terminology
>Be familiar with operation of computer terminal
>Work in close cooperation with reception, housekeeping, restaurant, banqueting, kitchen and sales department
>Perform administrative work relating to technical faults and problems
>Perform any duties that may be assigned from time to time by supervisors
>Bring any discrepancies to the attention of FOM
>Refer any major operational problems or guest complaints or in his absence to the Ass. FOM.
>Following up client comments by trying to find a solution for every problem raised.

Last modified on September 2, 2019

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

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