Shopping guide / Customer Support (Shinjuku) (expired)

A company of famous Chains of Japanese Luxury Shopping centers is looking for Native shopping guides to help foreign guest do shopping, tourism, choosing restaurants, order taxi and etc.
We need a person who has experience in service industry / customer support / office work who are interested in fashion and working as shopping guide for foreign customers.

Languages we need: English, Chinese, Korean, Thai


Duties:

- Supporting foreign customers in different cases such as:
shopping
searching a restaurant
ordering taxi
clothing coordination
tax return process;

- Translation / Interpretation;
- Recording of announcement for customers;
- Mail correspondence (Overseas);
- Greeting customers;

Requirements:

- Service / Customer support experience;
- Business level of Japanese language;
- Native level: English / Chinese / Korean / Thai
*You should speak Native level at least one language from the list.
- PC basic skills (Word, Excel and etc.)

Additional information:

If you speak more than only one foreign languages from the list, you may work as multilingual staff.

Working hours: 9:00 - 21:10 (7 hours 55 min + 90 min)
Working days: Shift type (5 days a week + 2 days off)
*Sometimes you have to work on weekends but take 2 days off during weekdays.

Location: Shinjuku


・通訳翻訳などの多言語対応（英語や中国語など対応言語が多いことが理想）・免税処理（レジおよびカウンター業務）・外国人顧客の獲得、固定化、再来店促進等

・常識/接客スキルレベルがOJTで対応できる範囲であること
・日本国内または、海外の日系企業で社会人経験があること　　
・サービス業での接客経験があること　　
・日本語ビジネス　　
・①英語　②中国語　③韓国語　④タイ語　の1言語以上（数字は優先順位）　　　
・日本語を基点とした翻訳力があること　
・年齢不問　
・Excel/Wordの業務仕様経験

勤務時間：　9:00～21:10　の間で実働7時間55分（＋休憩90分）のシフト制
休日：　週休2日制（就業カレンダーに基づくシフト制）　年間休日114日