Job Search

Store Staff and Customer Service at a Modern Kyoto Gift Store (expired)

NIWAKA Corporation - 株式会社 俄

NIWAKA Corporation - 株式会社 俄

Job ID
104709
Location
Kyoto, Kyoto, Japan
Post date
May 29, 2015
Industry
Wholesale / Retail
Function
B2C Sales (Consumer)
Work Type
Full Time / Experienced (Non-Manager)
Salary
¥3.0M / Year

Requirements

  • English: Native level
  • Japanese: Fluent (preferred)
  • Must currently reside in Japan

Description

京都のモダンなギフトストアでの接客と販売
International Services and English Customer Service at a Modern Gift Store in Kyoto

京都デザインハウスは、京都から世界に向けて京都のものづくりを発信するギフトストアです。スタイリッシュなビルの1Fにあり、京都の伝統的な技術をベースにしたモダンなギフトを豊富に取扱っています。広い店内で、美しくデザインされたキッチンアイテム、インテリア、ステーショナリー、ファッション小物などの買い物を楽しむことができます。
京都の作家・職人・デザイナーが作るこれらの品物は、日本人はもちろん、海外のお客様からも高く評価され、毎日多くの外国人の方がお店に足を運んでいます。日本や海外のメディアでも数多く紹介されており、訪れる外国人もヨーロッパ、アメリカ・アジア・オセアニア・中東と様々で、来店人数も毎年増加しています。
この京都デザインハウスで、英語の接客と販売をしてくれるスタッフを募集します。世界中から訪れるお客様に商品の特徴や魅力を説明して、楽しいショッピングを手伝ってあげてください。そして、店頭での英語の接客オペレーションを整備し、日本人スタッフへのレクチャーをお願いします。また、外国人向けの商品開発のアドバイスもお願いする予定です。お客様の意見を集め、外国人の方に好まれる商品セレクトや商品開発のサポートをしてください。
Kyoto Design House is a modern gift store featuring a large variety of elegant gifts and fashionable accessories. The store is located on the first floor of the stylish Niwaka building, completed in 2009 by the architectural firm of renowned architect Tadao Ando. Kyoto Design House carries over 1,500 items ranging from ceramics and interior items to stationary and fashion accessories.
Kyoto Design House features the highest quality products that represent a fusion of traditional and modern Kyoto with an emphasis on professional craftsmanship and traditional materials and methods. We have been featured in both Japanese and international media, and we have seen a large increase in foreign customers from around the world as a result.
We are currently looking for a new staff member to join our international services team. Your role will be to provide direct customer service in English to international customers, introducing the uses, techniques, and characteristics of our products and creating a friendly, enjoyable shopping experience. In addition, you will be expected to oversee the store`s English operations including, translation, public relations/media, and product development. You are also asked to collect feedback from international customers and support Japanese staff in best serving them.


●Job Description
1. 京都デザインハウス店頭での英語接客と販売
  Foreign sales and customer service at Kyoto Design House.
2. 英語接客のオペレーションの整備
  Oversee English store operations and public relations
3. 外国人向けの商品開発のアドバイス
  Offer advice on product development for international customers
4. 英語版WEBサイトの更新と集客プランのサポート
  Support English website and social media sites to connect with international customers
5. オフィス業務のサポート
  General office tasks

●Qualifications
- 日本語と英語の言語能力が高い方
  Advanced level of spoken and written Japanese and English skills.
- コミュニケーション能力が高く、チームプレーができる方
  Great communication skills; ability to work equally well in a team environment and independently.
- 精確な仕事ができる方
  Excellent attention to detail.
- 簡単なPC操作(エクセル、ワード)が使用できる方
  Able to do simple computer tasks (Excel, Word)

●Background to the position
株式会社 俄の京都ブランド事業課ではFacebookを通じて、京都の伝統的な文化や芸術を世界に紹介する活動をおこなっています。この活動により、世界中の人々とのコミュニケーションが日々増加しており、京都デザインハウスの外国人集客も大幅に伸びることが予想されています。 また、海外メディアの取材や問い合わせも増加傾向です。
In recent years, Kyoto Design House has been featured in a variety of international media including the New York Times, Time Out, and Rough Guide Japan. We have seen a large increase in international customers as a result, and we expect this trend to continue as we receive more and more requests from international media. In addition, our presence on social media allows us to communicate with people all over the world on a daily basis.

●Workplace environment
京都市のほぼ中心に位置するオフィスは、日本を代表する建築家 安藤忠雄設計の本社ビルです。ビル1Fが京都デザインハウス、2Fには俄 京都本店、BF ・3F・4Fが本社オフィスです。20~30歳代の社員が中心の会社で、社内にはいつも明るい笑い声が起こっています。3Fオフィスには海外向けのメディア制作チームがあり、ニュージランド人、イギリス人、オーストラリア人、アメリカ人、タイ人など様々な国の人々が働いています。最近では、社内英会話教室もスタートするなど、グローバル企業を目指し今後さらに多くの外国人スタッフの採用を予定しています。
The Niwaka headquarters building, designed by renowned Japanese architect Tadao Ando, is located in the center of Kyoto city. The building houses Kyoto Design House on the ground floor, the NIWAKA jewelry brand flagship store on the second floor, and Niwaka offices in the remaining space. Most of our employees are in their 20s and 30s, creating a cheerful atmosphere filled with laughs and people enjoying their work. Our international media production team includes employees from New Zealand, England, Australia, USA and Thailand. We have recently started in-house English classes, and going forward we expect to employ many more staff from overseas as we strive to become a global corporation.

- Process:
書類選考 ⇒ 一次面接と筆記試験 ⇒ 二次面接⇒採用
Application ⇒ First interview and paper test ⇒ Second interview ⇒ Official offer made (Dates of interview and hiring are negotiable.)

- Contract Type:
正社員(勤務開始後6カ月間は試用期間として契約社員となります)
Full Time (Trial period for the first 6 months. During the trial period, contract conditions such as salary are the same as full time.)

- Working Hours:
am9:00~pm20:00の間でシフト制(実労働時間8時間)
Shift system between 9:00am and 20:00pm. One day’s working hours will be 8 hours.

- Holidays:
4週間に8日間(主に平日が休みになります) / 有給休暇(入社6ヶ月後より付与)/ 特別休暇(年間10日間取得可能)
The work schedule is decided on a monthly basis and we make our best effort to accommodate individual requests. You will receive eight days off for every four weeks of work, although you are often expected to work weekends and take weekdays off.
Paid holidays (active after 6months from start date) plus an additional 10 paid days off every year.
  
- Other compensation:
賞与(年2回) / 昇給(年1回) / 時間外手当 / 通勤手当(月3万円まで)
社会保険完備(健康保険、厚生年金保険、雇用保険、労災保険) / 退職金制度 / 社員割引制度
Bonus (twice a year) / Raise (once a year) / Overtime compensation / Transportation Allowance (Up to 30,000 yen per month)
Social Insurance (Health Insurance, welfare pension insurance, employment insurance, worker injuries insurance)
Retirement allowance / Discount system for employees

- Location:
京都府京都市中京区福長町105 俄ビル (富小路通三条上る)
※地下鉄東西線 「京都市役所前駅」より徒歩8分
Kyoto-fu, Kyoto-shi, Nakagyo-ku, Fukunaga-cho 105 Niwaka Building (Just north of the Sanjo Tominokoji intersection) *8 minutes walk from the Kyoto subway station "Kyoto Shiyakusho-mae" (Tozai line).


Last modified on September 2, 2019

The above information is a public job ad. This job ad is neither an offer nor a contract.

This job is no longer available.

© 2024 GPlusMedia Inc. All Rights Reserved.

GaijinPot and CareerEngine are trademarks of GPlusMedia Inc. and part of the Gakken Group.