Customer Support (expired)

Position■
Customer Support (Leader Candidate)

■Job Summary■
You will be responsible for checking and responding to emails from our company’s smart phone game users. You will be in charge of the customer service team (multinational members).

■Job Responsibilities■
-Respond to customer inquiries in Japanese (if possible, respond in other languages such as English, Chinese, or Korean when necessary).
-Create answer templates
-For inquiries in which surveys are required, put together surveys survey instructions
-Make customer service reports
-Collect feedback from customers and transfer it to the game designers and engineers
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■Job Requirements■
・Great negotiation skills (as customer support, sales…etc)
・Business level English ability (TOEIC score of at least 750)
・Multilingual candidates preferred
・Previous leading or managing experience preferred but not required
・Experience on online game support service.
・Likes online games for smartphone

■Compensation (Yearly)■
Estimated annual income: 3,000,000-4,000,000 yen

■Working hours■
10:00-19:00 (8 hours of labor and 1 hour of break daily)

■Holidays■
Weekends and national holidays off
Summer and winter holidays
Paid leave of ten days after six months of employment

■Insurance and Benefits■
Employment Insurance, Worker’s Compensation, Employee Pension, and Health Insurance
Transportation expenses paid up to 30,000 yen a month
Alimony for dependent spouse up to 10,000 yen a month, dependent child up to 5,000 yen a month

■Location■
Tokyo, Japan