Travel Specialist – Japan

Vio Travel Limited

Company

Vio Travel Limited

Job ID

155672

Location

Tokyo, Tokyo, Japan

Post date

May 2, 2025

Industry

Tourism / Travel / Hospitality

Function

Travel Agent

Work Type

Full Time / Experienced (Non-Manager)

Remote work

Available

Salary

¥250,000 ~ ¥350,000 / Month

• Negotiable

Travel Specialist – Japan

Vio Travel is the first virtual Destination Management Company in Asia/Pacific with a curated collection of the finest travel experiences, unique hotels, and travel packages available across the region. We pride ourselves on delivering exceptional service and creating unforgettable journeys for our clients.

We are currently seeking a Travel Specialist - Japan to serve as the primary point of contact for our expanding global network of agents who book travel experiences to Japan. In this role, you will be responsible for creating quotations, liaising with agents to develop customized trip plans, following up on previous requests, and handling reservations to ensure a seamless travel experience.

Responsibilities:

Agent Liaison and Booking Management:
• Serve as the main contact for agent bookings within the designated territory in “Japan”, fostering strong relationships and providing personalized support.
• Collaborate with agents to understand their clients' preferences and requirements, developing customized trip plans and preparing accurate quotations accordingly.
• Proactively follow up with agents to provide exceptional service, address inquiries, and resolve any concerns promptly.
• Coordinate reservations with our extensive network of suppliers, ensuring seamless execution of travel arrangements.

Booking Coordination and Support:
• Assist agents with booking procedures, guiding them through the process and ensuring all necessary documentation is completed accurately and efficiently.
• Maintain detailed records of bookings and communicate relevant information to internal stakeholders as needed.
• Ensure a smooth flow of service from the initial inquiry stage to the completion of the trip, proactively addressing any issues that may arise along the way.

Team Collaboration and Support:
• Collaborate effectively with the sales and finance teams, providing support and sharing insights to optimize processes and enhance customer satisfaction.
• Participate in team meetings and contribute ideas for improving service delivery and customer experience.
• Stay informed about industry trends and developments, sharing knowledge and best practices with colleagues to drive continuous improvement.


Requirements:
• Based in Japan only.
• Strong knowledge of travel destinations and attractions in “Japan” will be preferrable, with a focus on delivering personalized travel experience.
• Previous experience in a customer-facing role within the travel industry, with a proven track record of providing exceptional service and building client relationships.
• Excellent communication and interpersonal skills, with the ability to effectively interact with agents, suppliers, and internal stakeholders.
• Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities simultaneously.
• Collaborative mindset with a willingness to work as part of a team and support colleagues across departments.
• Proficiency in travel booking systems and software applications.
• Flexibility to adapt to changing priorities and business needs.

Join our dynamic team at Vio Travel and embark on a rewarding career as a Travel Specialist specializing in “Japan”. Apply now to be part of our mission to create unforgettable travel experiences for our clients!