Client Engagement (Sales / Customer Success)

Nostal Homes株式会社

Company

Nostal Homes株式会社

Job ID

155545

Location

Tokyo, Japan

Post date

Apr 21, 2025

Industry

Real Estate

Function

B2C Sales (Consumer)

Work Type

Contract / Experienced (Non-Manager)

Remote work

Available

Salary

¥250,000 / Month

• Negotiable

Overview
・Nostal Homes Inc. is a fast-growing real estate tech startup based in Japan and the U.S.
・We help international clients buy, renovate, and manage vacation properties across Japan—often for use as Airbnb rentals.
・We’re looking for a bilingual and detail-oriented Operations & Customer Success Manager to join our fully remote team.

Job Description
・Engage with global clients to understand their goals and handle property transactions or solutions
・Coordinate with local vendors (cleaners, contractors, furniture suppliers, etc.)
・Manage renovation or Airbnb setup projects across Japan
・Support clients in both English and Japanese, ensuring a smooth onboarding experience
・Handle inquiries and ensure client satisfaction from start to finish
・Propose improvements based on customer feedback and on-the-ground operations

Working Conditions
・Contract type: Freelance / Contract
・Location: Fully remote (must be based in Japan or able to work JST hours)
・Working hours: Flexible (evenings and weekends welcome)
・Hourly rate: ¥250,000–(based on experience and skills)

Benefits
・Flexible working hours and full remote setup
・Meaningful work with international clients making life-changing decisions
・A chance to grow with an early-stage startup building a global solution
・An open, collaborative, and friendly team

Requirements
Must-Have:
・Business-level English and Japanese
・Excellent communication and coordination skills
・Comfortable using Slack, Notion, Google Workspace

Nice-to-Have:
・Experience with Airbnb setup or hospitality operations
・Knowledge of real estate or renovation in Japan
・Sales or customer support experience with international clients

Ideal Candidate
・Proactive and independent
・Enjoys working in a fast-moving, international environment
・Excited about real estate, travel, or cross-border living

Note
・This role combines both sales and customer success functions.
・Based on your strengths and our discussion in the interview, we’ll decide on your main area of focus.