Full Time - Sales Support Coordinator (SSC Team)

Autocom Japan (オートコムジャパン株式会社)

Company

Autocom Japan (オートコムジャパン株式会社)

Job ID

155539

Location

Yokohama, Kanagawa, Japan

Post date

Apr 16, 2025

Industry

Automotive

Function

Export / Import, International Related Business

Work Type

Contract / Experienced (Non-Manager)

Salary

¥233,307 / Month

● Introduction
Autocom Japan Inc. is a global used vehicle exporter headquartered in Yokohama.
With operations in over 100 countries / regions and a strong global client base, we take pride in our speed, reliability, and operational excellence.

Our Sales Support Coordinator Team (SSC) is a core part of this engine - managing backend processes that directly support our sales team’s success.
We are now seeking new team members with a focus on the African market to join this fast-paced, multicultural environment.
This is not just a clerical role - your contribution will directly impact customer satisfaction, compliance, and operational efficiency across multiple regions, especially in our high-volume African operations.

You will be joining a tight-knit team of three existing members, working closely under the department manager to support and optimize international sales processes.

● Main Duties and Responsibilities
■ Internal Ticket Management
- Receive and manage support requests from overseas and local staff (approx. 200 - 300 users).
- Track open tickets and follow up on pending requests to ensure timely completion.

■ Payment & Document Handling
- Support tasks such as: issuing invoices, checking payment status, attaching payments to vehicles, and flagging irregular deposits.
- Assist with reissuing invoices, searching for income records, and coordinating with the finance department to ensure clean transaction logs.

■ Ad-hoc Requests
- Respond to unique sales or operational requests not covered in regular workflows.
- Communicate closely with sales offices in Africa, Asia, and the Japan HQ to support evolving business needs.

● Preferable Skills or Experiences
- Experience in sales support, back office operations, or customer service in an international business environment
- Strong attention to detail and ability to handle multiple tasks simultaneously
- Comfortable working in English (business level) and Japanese (daily communication level or higher); Portuguese is a plus
- Proficiency in Microsoft Office (Excel, Word, Outlook); experience with ticketing systems or workflow tools is an advantage
- Ability to adapt to changing priorities and propose improvements to operational flow

● Montly Salary
- 233,307 JPY (Basic : 189,732 JPY + 30 Hour Fixed Overtime Allowance : 43,575 JPY)
- Commuting Allowance up to 30,000 JPY

● Working Days / Hours
- Monday to Friday 9 hours a day (including 1 hour break )

● Office Location
- Yokohama (Nearest station / JR-Kannai, Blue Line-Kannai, Minato Mirai Line-Bashamichi)

● Contract Term
- 3 months / 6 months / 1 year (conditionally renewable contract)

● Holidays
- Saturday & Sunday / All public holidays are paid days-off

● Employee Welfare / Benefits
- Social Insurance
- Paid Vacations
- Corporate Defined Contribution Pension Plan
- Vending Machines (All items available for 50 JPY)
- Wedding Gift (Subject to company regulations)
*** [Available after 3 months of employment] ***
- Meal Subsidy
- Benefit Station (Employee benefits program)