IT Help Desk Technician

Yokohama International School

Company

Yokohama International School

Job ID

155332

Location

Yokohama, Kanagawa, Japan

Post date

Apr 24, 2025

Industry

Education / Teaching

Function

IT Support / Helpdesk / Field Engineer

Work Type

Full Time / Entry Level

Salary

¥4.5M ~ ¥5.5M / Year

【Summary】
The IT Help Desk Technician focuses on supporting students and staff by ensuring that technology functions correctly to facilitate learning. This position is central to diagnosing and solving technical problems that arise in the day-to-day use of educational technologies. With a commitment to providing efficient, service-oriented, and timely technical support, the IT Help Desk Technician helps maintain an environment where technology improves learning at YIS.

【Qualifications】
- Ability to diagnose and resolve basic technical issues.
- Technical knowledge of IT systems and solutions.
- Excellent communication skills in English and conversational, or higher, communications skills in Japanese.
- Preferred, experience in customer service, IT support or a related field.

【Key Responsibilities】
- Help Desk Support: Support the IT help desk, both in-person help desk and online ticketing help desk, ensuring timely and effective responses to support requests from students and staff. Prioritize issues based on supporting learning, urgency and impact, and maintain clear and consistent communication until resolution. 

- User-Focused Support: Serve as the primary contact for students and staff experiencing technical difficulties, device troubleshooting and offering solutions that facilitate learning.

- Asset Management: Maintain an accurate and up-to-date inventory of technology assets, oversee the introduction of new equipment, and manage asset lifecycle.

- Documentation and Reporting: Document issues and resolutions in a detailed manner and maintain records related to asset management and support activities.

- Software Maintenance via MDM: Maintain software deployments using a Mobile Device Management (MDM) system. This includes installing updates, configuring settings, and ensuring that all devices are compliant with the latest software standards to support learning. 

- Hardware and Peripherals: Oversee the support and availability of hardware and peripherals for students and staff. Ensure these tools are in good working condition and readily accessible to enhance and facilitate learning. This includes troubleshooting hardware issues, managing inventory, and coordinating the setup and distribution of devices and accessories.

- Collaboration and Communication: Collaborate with the IT team to implement new technologies. Serve as a backup communicator with external vendors, particularly in Japanese, to assist in resolving technical issues and procuring new technology solutions.

- Event Technology Support: Provide support for technology and audio visual equipment during school events, conferences, and workshops. Ensure all necessary technical resources are available and functioning correctly to facilitate successful events. 

- Summer Transition: Oversee the transition of technology between academic years, working with part-time workers to ensure that new equipment is prepared and ready for use in the new academic year. This includes setting up systems, updating software, and verifying that all technological resources meet learning requirements.

- Procurement and Approval Process: Responsible for placing orders on behalf of the IT department, following a structured approval process to ensure proper authorization and alignment with the department's needs and budget.

【Benefits】
- PMAC health insurance and pension
- 1 month salary bonus per year
- Supplemental medical insurance
- Transportation allowance
- Holidays aligned with the school calendar