[Remote Work] Japanese-English Gaming Support Agent - プレイヤーサポートエージェントと (expired)

5CA

Company

5CA

Job ID

153965

Location

Tokyo, Japan

Post date

Oct 31, 2024

Industry

Information Technology

Function

Other IT, Internet, Telecommunication

Work Type

Contract / Entry Level

Remote work

Available

Salary

Amount not specified

As a Gaming Support Agent, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

We offer:

- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at an international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
- Innovative digital tools and comprehensive training, with access to our library of online training courses
- Various learning and career development initiatives throughout the year
- Access to Open Up, an employee mental health platform offering access to certified psychologists, online resources, etc.
- Fun employee engagement activities and participation in 5CA employee-lead communities

About you:

-You speak Japanese at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
- You have in-depth gaming knowledge and love anything related to video games
- You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
- You are a fast learner, take initiative and excel at troubleshooting
- You have a dedicated quiet workspace located within your residence
- (Optional) Experience in a Customer service environment is a plus.

Technical requirements:

- A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency